At ESCAPION, we're committed to getting your security equipment to you quickly and hassle-free. Below you'll find everything you need to know about our delivery and return process.
Processing Time
Orders are processed within 1-2 business days after payment confirmation.
Shipping Options
Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen delivery method.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Your Order page for more details.
Returns
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
How to Return
- Contact our support team to initiate a return.
- Pack the item securely in its original packaging.
- Ship it back using a trackable method.
Refunds
Refunds are processed within 5-7 business days of receiving your return and are issued to the original payment method.
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately and we'll arrange a replacement or full refund at no cost to you.
Need Help?
Visit our Help & FAQs page or contact our support team directly — we're happy to assist.